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Twitter Seeks a Little Help From Its Users

Twitter Inc., in the midst of an identity crisis, has turned outward to its millions of users for ideas.

Over more than six hours Thursday, Chief Executive Jack Dorsey tweeted with users about what they hope to see from the social-media service, opening the discussion with, “What’s the most important thing you want to see Twitter improve or create in 2017?”

Users came back with thousands of replies. Mr. Dorsey responded to some of the concerns expressed, shedding light on the company’s plans and underscoring his promise last week to play a more active role in engineering and design decisions at Twitter.

The social-media company has had a tumultuous 2016, with the departure of several top executives, a scuttled potential acquisition and intensifying criticism over lax abuse policies. Twitter’s stock is down about 29% this year.

Twitter’s inability to make radical product changes—or even seemingly simple ones—has frustrated many users over the years and limited the service’s appeal. Earlier this year Mr. Dorsey ended some longstanding arcane practices, such as counting usernames sent in reply tweets and media attachments against the 140-character limit.

Despite its challenges, Twitter has become more relevant than ever, largely due to President-elect Donald Trump’s frequent use of the platform to air his views on subjects from foreign policy to Vanity Fair magazine’s business prospects.

Source: Google News